Draft. The operator details marked [like this] are placeholders and will be filled in before launch.
Who we are
ListingGenerator is operated by [Operator legal name: to confirm], ABN [ABN: to confirm], of [Business address: to confirm], Queensland, Australia ("we", "us"). We follow the Australian Privacy Principles in the Privacy Act 1988 (Cth).
Privacy contact: [Privacy contact email: to confirm] or write to us at the address above.
What we collect
- Homeowners who ask for a free appraisal or price estimate: name, mobile, email, property address and suburb, when you might sell, your answers to our questions, and your messages with us.
- Buyers who enquire about a property: name, mobile, email, the property, what you are looking for, inspection times and feedback, and your messages with us.
- Agents who apply or sign up: name, agency, contact details, licence number, territory, calendar availability, signed agreement details (including IP address and browser), and billing records. Card details are handled by our payment provider, Stripe; we never see or store your full card number.
- Website data: pages visited, the ad or link you came from, and basic device and browser information.
How we collect it
From forms on our websites, Facebook and Instagram lead forms, text messages and emails you send us, and from agents about their own business.
Why we use it
- To arrange your appraisal, inspection or enquiry with a local licensed agent, and to follow up by text or email.
- To provide our service to agents, including billing and support.
- To keep records, prevent fraud and meet our legal obligations.
- To improve our service and our advertising.
Who we share it with
- The local licensed agent who looks after your area, so they can help you.
- Service providers who run parts of our service for us: hosting, text messaging, email delivery, payments (Stripe), letters and printing, and advertising platforms (Meta, Google). Some of these providers are located or store data overseas, including in the United States.
- Anyone we are required to share it with by law.
We do not sell your personal information.
Texts, emails and opting out
If you contact us or ask for an appraisal, we may text or email you about it. You can opt out at any time by replying STOP to a text, using the unsubscribe link in an email, or contacting us. Once you opt out we stop contacting you.
Keeping it safe
We store information on secured servers with restricted access. We keep it only as long as we need it for the purposes above or as the law requires, then delete or de-identify it.
Access, correction and complaints
You can ask to see or correct the personal information we hold about you by contacting us. If you have a complaint, contact us first and we will respond within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes
We may update this policy. The current version is always on this page.